At Robe Du Mariage, your satisfaction is our top priority. We want to ensure a hassle-free experience when it comes to exchanges, returns, and refunds. Please read our policy carefully to understand your rights.

Exchange Policy

We do not offer exchanges for orders with incorrect selections, such as size, design, color, quantity, or shipping address. Customers are prompted to double-check all order details before finalizing the purchase.

If you need to make changes to your order, you may cancel it within 6 hours of placing the order and submit a new one with your updated preferences.

For any questions before placing an order, please reach out to us at [email protected], and we’ll assist you in making the right selection.

30-Day Return Guarantee

We offer a 30-day return policy from the date your order is delivered. To be eligible for a return, the following conditions must be met:

  • Items must be unused, unworn, and include original tags and packaging.

  • A proof of purchase (receipt or order confirmation) is required.

Restocking Fee: No restocking fees apply.

Return Shipping Costs

  • If the item is defective, damaged, or incorrect (e.g., wrong size, design, or any quality issue), we will cover the return shipping costs.

  • For other reasons (e.g., change of mind or incorrect order), customers are responsible for return shipping costs.

Return Conditions

Returns are accepted only if the delivered item meets one of the following criteria:

  • The item is damaged.

  • The item has visible print defects.

  • You received the wrong size, color, design, or style (e.g., received a long sleeve instead of a short sleeve).

Return Instructions

To initiate a return, please follow these steps:

  1. Submit your return request within 30 days of delivery. Requests made after this period will not be accepted.

  2. Do not return any items without prior approval. Unauthorized returns will be forfeited.

  3. Contact us at [email protected] with the subject line: “Request Exchange or Refund”. Please include:

    • A description of the issue

    • Your order ID

Once your request is approved, send the item to our processing center at:119 N Fairfax Ave 164, Los Angeles, California 90036, US

You can choose to either:

  • Receive a replacement item.

  • Receive a full refund to your original payment method.

We typically respond to inquiries within 24 hours.

Refund Policy

Refunds are granted only if the delivered product qualifies under the same conditions listed in our Return Policy.

If you notice an issue with your order and qualify for a refund, please submit your request within 24 hours of placing the order.

How to Request a Refund:

  1. Email [email protected] with the subject “Request Exchange or Refund”.

  2. Include:

    • Your order ID

    • A detailed description of the issue

Once your refund request is approved, we will process it within 24 hours.

Refund Timeline

  • Credit Cards: Refunds typically take 5-10 business days to appear on your statement, depending on your bank or card provider.

If you have any questions or need further assistance, feel free to contact us at [email protected]. We’re here to help!